Frequently Asked Questions (FAQ's)

What is Self Fill?

Self-fill means that the you put the cash in the machine yourself.  So there are no regular filling fees to pay, and you can recycle cash from your cash registers to cut down on bank fees.

What is the opposite to Self Fill?

That’s when a Cash In Transit carrier comes to your site with the cash and loads the ATM with the cash required.  Under that system the site owner will not earn any significant income from the ATM’s performance and just the benefit of the extra footfall. 

And of course have an ATM on site with a very significant amount of cash in it – as opposed to the relatively low amount used in the Self Fill method where the ATM is “topped up” as needed.

How does it benefit me?

An ATM offers a service to your customers, as well as offering income from convenience fees. You can also recycle cash to help cut down bank and credit card charges.

An ATM will increase footfall as well as customer spend and loyalty. Careful placement can also provide product placement or marketing opportunities near the machine.

What do I need to install an ATM?

You only need a BT Analogue telephone line and a 13 amp power socket and about half a metre of space.

How long does it take to have one installed?

Installation usually takes around 3-4 weeks.

What support do I get?

The first line of support is our 24 hour Helpdesk. 96% of problems with our ATMs are resolved over the phone.

We also provide an engineer call out service: 7 days a week, 8 am to 8 pm.

And when you first get your cashpoint machine, you get first-level maintenance and self-fill training to get you started.

How much cash will I need to put in the ATM?

The average cash withdrawal is £40 at internal ATMs which charge a fee.  If an ATM is doing around 20 cash withdrawals a day you will need to load the machine with £1,000 a day. That leaves a sensible float so that it doesn’t run ou of cash

Do I have to insure the ATM?

Yes.  It’s in your premises and under your control – whether it is rented or purchased.  Your insurer should treat the ATM as a new fixture and fitting.  In our experience a small extra premium is required to cover the ATM. 

We have a number of insurance contacts who will happily cover the ATMs for our customers.

The cash put into the ATM is insured under the policy you already must have for cash on the premises.

How can I find out more?

If you have any questions, please do email or phone us to discuss them.

What does ATM stand for?

Automated Teller Machine

How do ATMs / cash machines work?

Every time someone puts a card into an ATM, the card reader decodes the unique ID details from the magnetic strip on the back, and asks for the PIN.

Then the ATM makes a connection to the relevant bank's computers over an ATM network - with our machines, over the Link Network.

Link acts like a very secure version of your internet service provider, connecting the two computers together so the PIN number and card ID can be checked. Your bank's server checks the ID and sends a message back to the ATM that all is well.

When the customer withdraws cash, the bank's server gets a request to transfer funds to Cash Point Machines. It checks the balance, then transfers the funds, including the 'convenience fee'. In a few seconds, the transfer goes through, and the ATM gets a message authorising it to dispense the cash.

Cash Point Machines then transfers the cash (including the 'convenience fee' if you own the machine) electronically back to the merchant's bank account.

The cash dispenser uses sensors to count out each note, and check the note's thickness. If it detects a very worn, thin note, or two notes stuck together, it will put them into a 'reject' pile to be checked later.

Cash Point Machines ATMs aren't usually permanently connected to Link. Instead, they dial up when they need access, as this is much more cost-effective than a permanent connection. It's a free-call number, so the machine doesn't affect the phone bill.